top of page

support

24\7 SMBIT  service

Service call

A communication system was installed in your organization, which is continuously monitored through a monitoring system. We make every effort to provide you with a fast, reliable and stable service. Sometimes, it is possible that we did not detect the fault in your network with the required speed, in such a case, please notify us of the fault without delay please.


Capture.PNG

Opening a service call in the portal

A service call can only be opened using an email address sent to us in advance at the link: 

https://service.smbit.co.il/portal
 

Capture.PNG

  To send a message, directly to the support center, click here

Browsing permission - to download the fileClick here

general

The browsing certificate installation file must be downloaded and activated - to activate filtered and safe browsing on HTTPS sites and on sites where a blocking message appears.

Please note - in order to activate the certificate, a lock password must be added to the devices. 

On some devices, when trying to unlock the screen, the message "Disabled by administrator, encryption policy or certificate storage" is received. Therefore, the browsing certificate must be removed.

In some devices, you will also need to clear credentials and only then will you be able to cancel the lock password.


Explorer EXPLORER / Google Chrome GOOGLE CHROME

1. Click on the blue arrow and download the file. Go to the downloads directory and then click on the file and open it.

2. Click Install Confirmation.

3. Select the local computer option and then click the next button. In the User Account Control window, ask Do you want to allow this application to make changes to your computer? Click yes.

4. Select the Place all certificates in the following repository option and then click the Browse button. Select Trusted Top Certification Networks and then click the Next button.

5. Click Finish and in the windows that open click OK. You can now browse the blocked website. Pleasant browsing.

MOZILLA FIREFOX

1. Click on the blue arrow and download the file. In the new window, click on Save File.

2. Click on the downloads arrow and then on showing all downloads.

3. Double-click the downloaded file and then click OK.

4. Click Install Confirmation.

5. Select the local computer option and then click the next button. In the User Account Control window, ask Do you want to allow this application to make changes to your computer? Click yes.

6. Select the Place all certificates in the following repository option and then click the Browse button. Select Trusted Top Certification Networks and then click the Next button.

7. Click Finish and in the windows that open click OK. You can now browse the blocked website. Pleasant browsing.

Android - Android: Note, Galaxy, tablet

1. A screen lock password must be set. A PIN code, pattern or password must be set to unlock the screen depending on the device.

2. Click on the blue arrow and download the file. 

3. In the Name the Certificate window, name the desired certificate - SMBIT, and then click the Confirm button. You can now browse the blocked website. Pleasant browsing.
Remove authorization from Android

1. the browsing authorization must be removed from the device. Access the device settings, location and security option. 

2. Click on trusted permissions and then on the user tab. Click on the file and scroll down the window that opens, then click on remove.

3. Access the Location and Security option, and click on Clear Permissions, then click on OK. The device must be rebooted. Now the certificate has been removed from your device and you can unlock the screen.

Safari - Safari: iPAD / iPhone

1. A screen lock password must be set. A PIN code, pattern or password must be set to unlock the screen depending on the device.

2. The file must be downloaded to the device and click on device. In the window that opens, select the device again.

3. In the warning window that opens, click on device and again on device. Finally, click Finish. You can now browse the blocked website. Pleasant browsing.

Remove a certificate from Safari

1. Access the device settings and select the General option. In the window that opens, select the Profile option. Click on the file and then click on delete profile(s).

2. In the warning window that opens, click Remove. Finally, click Finish. The certificate has now been removed from your device.

bottom of page